Thank you for being a valued customer.
Here you will find our policies and answers to our frequently asked questions.
Should you have any questions about an item that you purchased please call the store where you initially purchased for resolution.
URBAN HOME accepts Mastercard, Visa, Discover and debit cards only for instore and phone orders.
Checks and American Express cards are not accepted at this time.
If you have a vehicle that can accommodate your furniture purchase, you may pick up your items at our warehouse in Oxnard Monday through Friday 10am-6pm or Saturday & Sundays from 10am -5pm. Some items may be picked up at a store location, please call to verify this when placing your order.
FURNITURE, LAMPS AND ACCESSORIES MAY BE RETURNED WITHIN 10 DAYS OF PURCHASE DATE FROM URBAN HOME. ITEMS MUST BE IN ORIGINAL PACKAGING WITH A COPY OF ORIGINAL RECEIPT.
*A 20% RESTOCKING FEE WILL APPLY TO ALL RETURNED FURNITURE.
Our 20% restocking fee covers the process of moving your item back to its original warehouse. As soon as an item is ordered we transfer or ship it to your home or to the store of your choice.
Pillows, Linens, Rugs and Candles are FINAL SALE.
Gift Certificates and Special Orders are non-exchangeable and non-refundable.
Floor Samples are final sale items. Please check any items that are handmade carefully.
Items may NOT be dropped off at a store location, unless you have the managers approval to do so. Any items that you wish to return must be delivered to: 3301 Sturgis Rd, Oxnard, CA 93030. Please call 805.604.0908 if you have any questions.
Please allow 4-6 weeks for your credit to show on your visa, mastercard or discover card after your return has processed.
If you paid by check or cash we will send a check to you within 7-10 business days.