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About Buying Online

Reclaimed Pieces

Artfully crafted with recycled woods from around the world, our reclaimed pieces are one-of-kind. Reclaimed wood features variations inherent to salvaged materials such as a rustic distressed finish, which may result in hue variations, rubbed edges, or other antique-like characteristics. The dimensions, finish, and colors provided online are an approximation as these pieces can vary slightly.

All reclaimed pieces are final sale.

Shipping Methods

We offer a variety of shipping options to best fit our customer’s needs. All of our shipments are delivered via ground shipping.

Our Standard Shipping fee includes ground delivery nationwide. These shipments arrive on your doorstep or curbside (shipments will not be brought up an exterior flight of stairs) in their original packaging. Assembly, product placement, and clean-up is not provided.

Our upgraded White Glove delivery service is available for our larger pieces. This service includes delivery, assembly, product placement, and clean-up. Our delivery companies are not able to take away any of your existing furniture. There is an additional fee for pieces that need to be brought up a flight of stairs.

For our local Southern California customers residing in Los Angeles, Ventura, and Santa Barbara Counties*, we currently offer Standard Delivery of an unlimited amount of furniture for a flat rate of $99. This does not include assembly, product placement or clean-up. Customers can upgrade their unlimited delivery to our White Glove service for an additional $39. Some exclusions apply. $99 unlimited delivery not available in City of Palmdale. Offer valid online only.

*Please confirm your building’s insurance policies before scheduling your delivery. Dependent on insurance policies, an additional $60 fee may need to be charged before delivery can be completed.

If you are looking for a shipping quote for items you are interested in, simply add the desired products into your online Urban Home shopping cart, enter your state and zip code, click ‘ESTIMATE’ and your available shipping options and pricing will appear. At this time, we are unable to ship our pieces internationally.

For questions and concerns regarding shipping methods and pricing please contact marketing@urbanhome.com or call (805) 604-0909 Ext. 1117

Expected Delivery Dates

We work hard to get your products delivered as quickly as possible.

For customers residing in California, please expect delivery arrival approximately 3-5 business days following online purchase. On a case by case basis, local Southern California* customers can request next business day delivery by calling (805) 604-0909 Ext. 1119

For customers residing nationwide, please expect delivery arrival approximately 10-15 business days following online purchase.

*Los Angeles, Ventura, and Santa Barbara County customers only

Request Fabric Samples

Colors and textures on your computer monitor may vary slightly from the actual materials. To request fabric samples, please contact marketing@urbanhome.com or call (805) 604-0909 Ext. 1117. Fabric samples are not available for all products.

Questions

If you have any questions or concerns regarding shipping, online purchasing, or our website policies, please feel free to contact us at marketing@urbanhome.com or by phone at (805) 604-0909 Ext. 1117.

$99 Unlimited Delivery

For our local Southern California customers residing in Los Angeles, Ventura, and Santa Barbara Counties*, we currently offer Standard Delivery of an unlimited amount of furniture for a flat rate of $99. These shipments arrive on your doorstep or curbside (shipments will not be brought up an exterior flight of stairs) in their original packaging. Assembly, product placement, and clean-up is not provided.

Customers can upgrade their unlimited delivery to our White Glove service for an additional $39. White Glove service includes assembly, product placement and clean-up. Our delivery companies are not able to take away any of your existing furniture. There is an additional fee for pieces that need to be brought up a flight of stairs.

*Some exclusions apply. $99 unlimited delivery not available in City of Palmdale. Offer valid online only.

*Please confirm your building’s insurance policies before scheduling your delivery. Dependent on insurance policies, an additional $60 fee may need to be charged before delivery can be completed.

Out of Stock Items

Some items are occasionally on back order due to popular demand or quick sell out.

Product Information

The prices displayed on our web site are quoted in U.S. Dollars and are valid and effective only in the U.S.

Inaccuracy Disclaimer

From time to time there may be information on our web site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Urban Home reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)